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The “Bully” Cost To Your Bottom Line

I overheard the following between an Office Manager and an employee, “You have ruined my summer by being pregnant.” Yes, it is true! You can image how the employee felt after hearing that not to mention the rest of the staff walking on egg-shells. Not only was the statement bullying it was discrimination.

You may believe you would never tolerate or allow such behavior to occur in your office or would take immediate action to remove such a person from their position and duties; however there is a general lack of awareness of the behaviors bullying encompasses. This gap makes it difficult to detect along with the fact bullying is typically hidden from the “Chief”, therefore, you may not be aware it is happening at all.

What is bullying?

  • Intimidating or humiliating insults and criticism
  • Gossip and rumors
  • Being ignored, undermined or excluded
  • Behaviors or language that frightens or degrades

Bullying can come in many forms; verbal, emails, written messages, body language, formal documents, text messages etc. Bullying can also take place through office operations. As a manager, if you are assigning duties above or below an employee’s ability, changing to cause chaos and inconvenience, not providing proper resources to complete a job, you are bullying.

A study by the Workplace Bullying Institute,  revealed 35% of workers in the United States have been bullied at the office. The percentage inflates to 50% when witnesses are included. With a tight job market many who are bullied put up with it, but at a cost to both them and the employer.

Reasons We Allow Bullying

Without a solid case, it is hard to convince the head honcho that his Office Manager is a bully. Often, denial is the cause.  If you are being bullied, document everything and go straight to the decision maker.  It is hard to believe that a business owner would justify or allow workplace bullying but perhaps after reading this article, they will see the light. There still are those that can’t let go of the bully through justification:

  • That’s just how they are, they didn’t mean any harm
  • He/She is under so much stress
  • I can’t run this office without them

Promoting a productive, socially responsible and healthy work environment should be standard procedure. Oftentimes business owners and managers don’t put the pieces together until it is too late.

The bully cost to your bottom line

Putting an end to office bullying is of vital importance to minimize costs, maintain efficient office operation, office culture and employee retention. It can cost a company thousands of dollars to replace a new employee or employees who left because of bullying. The bully cost to your bottom line is:

  • Decreased job performance and productivity
  • Increased sick leave
  • Loss of key staff
  • Possible court costs
  • Loss of reputation
  • Cost of hiring and on-boarding new staff

Managers spend a lot of time finding incentives to keep key employees and ways to reduce operating costs.  Perhaps the answer is; Make sure you don’t have an office bully and if you do, take action.

Ironstone’s Vision is to forge and guide the personal and professional lives of entrepreneurs and business professionals alike to realize their full potential. Coaching and consulting allows us the opportunity to form an environment where success happens and goals are reached.

Read more about our coaching and consulting program here >>

Start your transformation with Ironstone as your Partner for Performance

Contact Ironstone with your questions & let’s get started! 

Have a question or comment for Ironstone? Contact us!>>

  

• Email us at info@ironstonehq.com
• Call our office at 800-917-8020
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Compensation Conflict? What Employees Really Want

Is your compensation and benefits package aligned with your firms goals and designed to attract and retain a winning team? Firms with a mediocre compensation plan are likely to lose potential qualified job candidates and deal with high turnover. Costs involved with employee turnover are high. Retain your team by giving them what they want.  Incorporate fundamental components into your compensation package to enhance morale, performance and employee retention.

In addition to salary, an employee benefits package should be standard. It is expected by today’s leading employees. Employees equivolate their value by how you compensate them. They are more productive, focused on common goals of the firm and acquire loyalty.

Most business owners are in denial when it comes to what employees want and what it takes to retain them. A new study by MetLife found that employee loyalty has dropped steadily since 2008, but employers mistakenly believe it’s on the rise.

What employees really want in a compensation package:

Base Salary Provide a base salary along with a structure of ranges. Employees want and need something to strive for. If they can’t visualize “moving-up” and advancing in the firm, chances are they will find another place where they can excel. No one wants to be in a dead-end career.

Bonuses- Bonus dollars based on performance are a great incentive to increase productivity. Set goals that are measurable and attainable, yet stretch your employee to develop and reach new heights. Performance based bonuses don’t need to be a competition in the work place, use bonuses individually or as an entire group effort.

PTO: Employees need time away.  Without it comes burn-out resulting in reduced productivity. Many firms are choosing to offer a Paid Time Off program or PTO. PTO offers a flexible arrangement that give employees a set amount of days off to be used at the employees discretion for vacation, sick leave, personal days, etc.

Health and Wellness If your firm is not offering a complete health and wellness package, you are going to fall short in attracting and retaining qualified and loyal employees. A total health and wellness package should include health insurance with dental and vision benefits, long and short term disability and life insurance. The good news for employers employees would rather pay for a portion of their benefits rather than not have them at all.

401(k) or Other Retirement Plans Employers are in the dark when it comes to determining what benefits are key drivers to employee loyalty. As referenced earlier, the study by MetLife revealed more than half (52%) of employees named retirement benefits as a vital payback. Financial insecurity has become more widespread, therefore, employees are looking for ways to plan and enhance their retirement years. Retirement plans give employees a compelling reason to remain loyal.

Flexibility- Offer some flexibility and your employees may be willing to give up some of the other “perks”. Telecommuting’s popularity is on the rise. Working from home has never been easier with the growth of mobile technology. Employees, particularly those raising families, are in desperate need of flexibility. Place trust in your employee and provide flexibility. The trade off could benefit your bottom line by lower costs of “housing” another employee along with increased productivity from your telecommuter.

Your firm’s compensation program will need continual reinforcement. Communication is vital between managers and employees to keep your compensation strategy alive. Plan frequent reviews of your firm’s compensation plan as well as frequent communication with each team member. Talk open and honestly. Encourage feedback and be willing to make changes. As a successful leader, it is important to know in today’s economy you will need to reach and maintain high levels of employee motivation, engagement and contribution.

Ironstone’s Vision is to forge and guide the personal and professional lives of entrepreneurs and business professionals alike to realize their full potential. Coaching and consulting allows us the opportunity to form an environment where success happens and goals are reached.

Read more about our coaching and consulting program here >>

 Start your transformation with Ironstone as your Partner for Performance

Contact Ironstone with your branding questions & let’s get started! 

Have a question or comment for Ironstone? Contact us!>>

• Email us at info@ironstonehq.com
• Call our office at 800-917-8020
• Connect with us: